The Mission Guarantee
Your forensic success is our metric. We stand by the accuracy of our deterministic processing pipeline.
1. General Rule
Due to the nature of digital services, refunds are provided within 7 days only when service delivery fails or a verified technical fault occurs.
2. Eligible Scenarios
- Payment completed but service/report not delivered.
- Verified system failure that prevents normal access.
- Duplicate billing caused by technical error.
3. Non-Eligible Scenarios
- Requests based only on subjective dissatisfaction with AI output.
- Requests submitted after 7 days from purchase date.
- Issues caused by customer environment not attributable to platform failure.
4. How to Request
Submit your order ID and issue details via our contact form within 7 days of purchase. We review valid requests and respond within 5 business days.
Contact Us
- Contact Form: https://toxscreen.app/contact
- Support and legal requests are handled via secure form submission.
- Registered Address: 8F, Building A, No. 77 Huaihai Middle Road, Huangpu District, Shanghai 200021, China